At Le Rêve, we strive to provide you with the finest chocolates and the best shopping experience. If you are not satisfied with your order, please review our returns and refund policy below.

1. Returns Eligibility

Due to the perishable nature of our chocolates, we only accept returns in the following cases:

• You received the wrong product.
• Your order arrived damaged or defective.

To be eligible for a return, the item must be unused and in its original packaging.

2. Reporting an Issue

If you experience any issues with your order, please contact us within 24 hours of receiving your package by providing:

• Your order number.
• Clear photos of the product and packaging showing the issue.

3. Refund Policy

Refunds are issued in the following cases:

• If we are unable to deliver your order.
• If the returned item meets our eligibility criteria.
• If the product is out of stock after purchase.

Refunds will be processed using the original payment method or as store credit, depending on your preference.

4. Exchange Policy

If you receive a defective or incorrect item, we will offer a replacement at no additional cost.

5. Non-Returnable Items

We do not accept returns for:

• Products that have been opened or consumed.
• Orders placed incorrectly by the customer.
• Items reported after 24 hours of delivery.

6. How to Contact Us

For any return or refund requests, please contact our support team at [+20 104 4101201].

We appreciate your trust in Le Rêve and are committed to ensuring your satisfaction! 🍫✨

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